rewitness
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Someone says the live froze. Know whose side it was.

Rewitness compares that viewer with everyone watching the same second, and turns it into an answer you can send.

Join the waitlistSee the three answers
One live10 viewers
17:08:24
The host’s side

4 lose the host’s sound at once.

Their phones and networks are fine. Not their side.

“Probably their Wi‑Fi” is where complaints often end.

The same ticket, answered two ways.

Today
  1. ViewerWrites in: “the live froze for me”.
  2. SupportForwards the ticket to engineering.
  3. EngineerDigs through one app’s logs, with no common clock.
  4. EngineerReplies with a guess: “probably their Wi‑Fi”.
3 peoplepulled in
An afternoonper complaint
A guesssometimes wrong
With Rewitness
  1. SupportTypes who complained and roughly when.
  2. RewitnessAnswers in a minute, with the evidence.Not on their side · the host’s upload
  3. SupportSends the answer page to the viewer.
  4. EngineeringOnly gets the problems that are really yours.
1 personsupport, on their own
A minuteper complaint
Evidenceyou can forward
Two real lives taken apart: one where the guess was wrong, one where it was right but unprovable

One complaint. Three answers.

The same recordings, read three ways: by the engineer, by support, and by your client.

One provider, one hookWeb and React Native, beside LiveKit or WebRTC.
No audio or video recordedMedia stats, room events and device health only.
About 24 KBCore, React binding and LiveKit plugin, gzipped.
No server changesYour media server and LiveKit setup stay as they are.

Start with engineering. Grow into support and your clients.

Team

Engineers answering complaints

$99/ month
  • Answers with the evidence
  • Compare any viewer with the room
  • Replay from any seat
Join the waitlist
Most teams

Support

Support answers on its own

$299/ month
  • Everything in Team, plus
  • Support console, unlimited seats
  • @rewitness in Linear
  • Slack digest after every live
Join the waitlist

Business

Platforms with organizers and brands

from$799/ month
  • Everything in Support, plus
  • Event reports under your brand
  • Quality across every live
  • Your brand on shared answers
Join the waitlist

Early access opens soon. Hands-on setup on every plan, month-to-month.

Questions

Isn’t this what LiveKit’s analytics or rtcStats do?

They show one session’s stats at a time. Rewitness sets one viewer beside the rest of the room at the same moment, reads device health and what reached the screen, and turns it into an answer someone can send.

What if the answer is wrong?

Every answer shows the readings it rests on, and says so when the evidence points both ways or there are too few viewers to compare.

Does it work for one-to-one calls?

Not well. The answer comes from comparing a viewer with others watching the same streams, so it is built for lives with an audience.

Point it at your next live.

We write when early access opens.

Join the waitlist